Common Questions

Choose your size on the product page, add the piece to your bag and go to checkout. Enter your delivery details, pick UPI or cash on delivery, and place the order. You will get a confirmation email with your order reference immediately.

UPI through any app — Google Pay, PhonePe, Paytm, BHIM and the rest — processed by our gateway partner MMADPay, or cash on delivery. There is no extra charge for cash on delivery.

Yes. Every price on the site already includes GST, and shipping is complimentary on every order. Nothing is added at checkout — the total on the checkout page is exactly what you pay.

No. UPI payments run end to end through the gateway. We never see or store card numbers, UPI PINs, OTPs or banking credentials. We keep only the transaction reference for reconciliation.

Write to us as soon as you can. If the parcel has not been handed to the courier we can change the size, the address or cancel it outright. Once it has shipped you will need to use the returns process instead.

Yes. A tax invoice showing the GST component is emailed with your order confirmation and included in the parcel.

Every product page lists the sizes available for that piece, read directly from its specification, along with the finished measurements. Our size guide gives full body-measurement charts for both wardrobes and shows you how to measure yourself properly.

Because cut and fabric differ. A relaxed overshirt in a size L will measure wider than a fitted shirt in the same size. Always check the measurements shown under Details on the product page rather than assuming your usual letter size.

Size up for relaxed or oversized cuts and non-stretch wovens; size down for ribbed knits and anything with elastane. If you are still unsure, order your usual size and use the 7-day return window.

We do not alter garments in house. Anything altered, monogrammed or customised after delivery is not eligible for return.

Nothing. Shipping is complimentary on every order to every serviceable PIN code in India, with no minimum spend and no small-order surcharge.

We dispatch within 24 hours of order confirmation, excluding Sundays and public holidays. Delivery then takes 5-9 business days. Metro and Tier-1 cities are usually at the faster end of that range.

Not at present. We ship only within India. For bulk or export enquiries please write to us.

Use Track Order with your order reference. Once the parcel is with the courier the page shows the carrier name, AWB number and a live tracking link, and we email the same details.

Couriers attempt delivery three times. After that the parcel returns to us and we will contact you to arrange a re-send or a refund.

Seven days from delivery. The piece must be unworn, unwashed, free of marks and perfume, and still have its original tags and packaging. Full terms are on the Refund & Cancellation page.

Email us within seven days of delivery with your order reference, the items you want to return and the reason. We reply within 24 hours with a return reference and arrange a pickup wherever our courier partners reach.

Once the returned piece passes inspection we initiate the refund within 7 business days, and it reaches the original payment method within 7 to 10 business days after that. UPI refunds carry an RRN we share by email.

Innerwear and socks on hygiene grounds, anything marked Final Sale, and any piece that has been altered, worn or washed.

No. Return pickup is free where our partners service your PIN code. If you have to post the item yourself we reimburse the postage against a receipt.

Wash separately in cold water on a gentle cycle, avoid bleach, and dry flat or line-dry out of direct sunlight. Press on the reverse, and steam rather than iron anything with a print. Care instructions specific to each piece are on its product page.

We correct product photography against the physical garment rather than to flatter it on screen. Screens still vary, so a small difference is possible — if a colour is genuinely not what you expected, that is a valid reason to return.

Often, yes. Join the newsletter at the bottom of any page and we announce restocks there first.

AKI ENTERPRISES is registered in India at Office No. 1440, Vathar, Karad Satara, Karad, Satara, Maharashtra - 415539. Our GSTIN is 27HOBPS4889M1ZU.

We are primarily a direct-to-consumer label, but we do consider bulk and corporate orders for both wardrobes. Write to us with quantities, sizes and timelines and we will come back with pricing.

We sell online only at the moment. Everything in the collection is available on this site, and the 7-day return window is there precisely because you cannot try before you buy.

Start with our support email and we will try to resolve it. If you are not satisfied, our Grievance Cell sets out the formal escalation route under the Consumer Protection Act and the IT Rules, 2021.