If a piece is not right, send it back within seven days. Refund timelines are stated explicitly below, as required under the Consumer Protection (E-Commerce) Rules, 2020.
You cannot try a garment on before you buy it online, so the return window exists to make that risk ours rather than yours. If a piece does not fit, does not suit you, or is simply not what you expected, you may return it within seven (7) days of delivery for a refund, provided it meets the conditions below.
Return pickup is free wherever our courier partners service your PIN code.
Submit your return request by writing to info@akicloset.com with your order reference (it begins with AK) and a short description of the reason.
Requests made after the seventh day from delivery cannot be accepted, except where the item is damaged, defective or not what was ordered — see Damaged, defective or wrong item.
To be eligible, the item must be:
We inspect every returned piece. Items that arrive worn, washed, altered or damaged will be sent back to you and no refund will be issued.
Email info@akicloset.com within seven days of delivery with:
We reply within 24 working hours with a return reference and the pickup arrangement. Where your PIN code is not serviceable for reverse pickup you may post the item back and we will reimburse the postage against a receipt.
Our logistics partner collects the parcel from your address, or you post it back where reverse pickup is unavailable.
The item reaches our facility and is inspected against the conditions in section 03.
Once approved we initiate the refund and email you the confirmation, including the reference number where the payment method provides one.
The amount reaches the original payment method. Bank and gateway processing times are outside our control but are typically within this window.
You may cancel an order at no cost at any time before it is handed to the courier. Write to us with your order reference as soon as possible and we will confirm the cancellation and refund any amount already paid, using the timelines in section 06.
Once a parcel has been dispatched it cannot be cancelled; please use the return process instead.
We may cancel an order ourselves where an item is out of stock, where the delivery address is not serviceable, where pricing or product information was published in error, or where we reasonably suspect fraudulent or abusive activity. In every such case any amount paid is refunded in full.
If your parcel arrives damaged, if the piece is defective, or if you received something other than what you ordered, tell us within 48 hours of delivery with photographs of the item and the outer packaging.
These cases are resolved at our cost: we arrange the pickup, and you choose a replacement or a full refund. The seven-day condition requirements in section 03 do not apply to genuinely damaged or defective goods.
We do not run a separate exchange process, because holding stock for an exchange usually takes longer than a fresh order. If you need a different size or colour, return the original and place a new order — the refund follows the timelines in section 06, and the new order ships immediately.
For anything relating to a refund, cancellation or return, write to info@akicloset.com quoting your order reference. If a complaint is not resolved to your satisfaction, our Grievance Cell sets out the formal escalation route.
This policy is issued by AKI ENTERPRISES and is governed by the laws of India.